JOB TITLE: ADMINISTRATIVE STAFF

The Administrative Staff assists in performing day-to-day operations at the sleep clinic.
REPORTING REQUIREMENTS: Office manager
WORK HOURS: 8:30am to 5:00pm

JOB QUALIFICATIONS:

• Education: High school graduate
• Professional appearance and demeanor; courteous, friendly, and personable
• Excellent written and verbal communication skills; proficient computer skills
• Prior experience working in health care facility preferred

Clinical Operations: As patient coordinator, administrative staff manages the entire patient experience from the initial

encounter and patient intake through to diagnostic testing, treatment and ongoing care.

• Greets, welcomes and directs patients, visitors, and healthcare professionals; answers telephone calls; retrieves and answers voice mail messages; retrieves and processes facsimiles and mail; handles correspondence.
• Schedules appointments for patients for PSG studies and home sleep apnea tests, PAP device set-up and delivery.
• Registers patients; reviews office policies with patients; obtains, verifies, and updates demographic and insurance data; collects registration forms from patient; gathers clinical data and medical records from referring physicians
• Creates new patient chart for new patients; updates and files data, test reports, and correspondence in patient’s chart; verifies accuracy and completeness of each patient’s chart; maintains security and integrity of medical records
• Complies with applicable laws, regulations, standards and guidelines regarding patient privacy and confidentiality and the security of patient’s protected health information (PHI)
• Obtains pre-authorizations for diagnostic tests and PAP therapy; verifies patient’s insurance benefits; explains fee estimate to patient along with insurance benefits and patient’s financial obligations; collects copayments
• Directs patient flow from diagnostic testing through treatment and handles any logistical matters that directly affect patient care; instructs and educates patient on clinical protocols and testing procedures pertinent to patient’s case; collects and files Fee Estimate and Informed Consent forms signed by patient
• If applicable, administers home sleep apnea test (HSAT): Instructs patient on proper use of diagnostic equipment, safety risks with equipment use, and troubleshooting potential problems; after equipment is used and returned, downloads data, examines adequacy of signals, and, if testing is unsuccessful identifies cause of study failure; erases patient’s PHI and physiologic data from equipment; documents findings in HSAT Outcomes Log
• Tracks scoring and interpretation of test results by interpreting physician to ensure that sleep studies are reviewed in a timely manner.
• Forwards test results to referring physician in a timely manner; communicates with referring physician and all other health care professionals working on patient’s case to ensure continuity of care
• If applicable, sets-up and delivers PAP devices and accessories to patients: Performs pre-delivery pressure check at prescribed setting with pressure manometer; fits and adjusts mask; instructs patient on proper use, operation, care and maintenance of PAP device and accessories including safety issues and troubleshooting potential problems; informs patient about PAP device’s warranty conditions and mask replacement policy; and administers the resupply program for PAP devices.