The Medical Office Assistant (MOA) plays a vital role in ensuring the smooth operation of a busy family practice clinic. This position supports physicians, nurse practitioners, and other healthcare professionals by providing exceptional administrative and patient care assistance. The MOA is often the first point of contact for patients, ensuring they feel welcomed and respected while keeping the clinic workflow efficient and organized.

QUALIFICATIONS

• Completion of a recognized Medical Office Assistant certificate program is an asset
• Previous experience in a family practice or primary care clinic is required.
• Proficiency in OSCAR EMR systems is required
• Strong organizational skills with the ability to multitask and prioritize.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with professionalism and confidentiality.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to work in a fast-paced, high-volume clinic setting.
• Prolonged periods of standing, walking, and computer use.
  Job Type: Full-time
  Pay: Up to $19.00 per hour
  Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care

Ability to commute/relocate:

• Vancouver, BC V5R 5L9: reliably commute or plan to relocate before starting work (required)

Experience:

• MOA: 2 years (required)

Language:

• English (required)

Work Location: In perso

• Greet and check in patients in a courteous, professional manner.
• Answer and direct phone calls, emails, and other inquiries promptly.
• Schedule, confirm, and reschedule patient appointments using the clinic’s EMR system.
• Verify patient demographics, insurance coverage, and MSP details at each visit.
• Provide patients with appropriate forms, instructions, and educational materials.