We are seeking a compassionate, detail-oriented, and team-focused Medical Office Assistant (MOA) to join our clinic. This role involves a blend of administrative and clinical support responsibilities, ensuring high-quality care to patients and their families.
About Our Clinic Culture: We prioritize open communication, collaboration, and a supportive work environment. Join us in making a meaningful impact on the lives of our patients and their families.

QUALIFICATIONS:

• Excellent communication skills, both verbal and written.
• Exceptional organizational skills, including the ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
• Ability to develop and maintain effective working relationships with staff, patients and external agencies.
• Ability to handle sensitive data with discretion, ensuring privacy and confidentiality.
• Sensitivity and compassion toward patient needs, with an understanding of cultural and gender inclusivity.
• Self-motivation, adaptability to change, and proactive mindset.
• Detail-oriented and able to remain calm in busy or stressful situations.
• Proficiency with computer systems and office equipment, including Microsoft and G Suite apps.

• Answer telephone, office emails, and messages promptly and professionally.
• Schedule and coordinate patient appointments.
• Process and respond to incoming e-faxes and other communications in a timely manner.
• Liaise with other healthcare professionals as necessary to coordinate patient care (e.g. referring physicians, subspecialists, allied health professionals, social workers, public health).
• Maintain patient records and ensure data accuracy.
• Escort patients to exam rooms and support them during clinical care as needed.
• Obtain and document patient measurements (e.g., height, weight, head circumference, blood pressure).
• Perform basic clinical tasks such as urinalysis screening and room preparation ("flipping” exam rooms).
• Stock and clean exam rooms, ensuring supplies are replenished and surfaces sanitized.
• Perform minor cleaning duties in the waiting area as necessary, such as wiping furniture during the day.
• Support overall office organization and cleanliness.