REQUIRED EDUCATION:

• Post-secondary diploma or certificate in Medical Office Administration.

REQUIRED EXPERIENCE, KNOWLEDGE & SKILLS:

• New graduates welcome.
• Knowledge of medical terminology and medical records management.
• A professional and positive attitude.
• Must possess a strong work ethic, be self-motivated with the ability to work independently with minimal supervision.
• Ability to multi-task in a fast-paced environment and manage time efficiently to prioritize changing priorities.
• Distinguished attention to detail and records maintenance skills.
• Excellent written and oral communication skills with the ability to empathize with patients.
• Excellent customer service skills, providing high quality care to clients from the moment they walk in to the clinic until the moment they leave.
• A genuine interest in the well-being of patients.
• Team player attitude and the ability to work effectively in a team setting, contributing to a positive and collaborative work environment.

Schedule:

• 4-6 hour shift depending on physician schedule
• Monday to Friday day time, hours may subject to change.

Experience:

• Medical office: 1 year (preferred)

Language:

• Fluent English (preferred)

Licence/Certification:

• Medical Office Assistant Certificate/Diploma (preferred)

Work remotely:

• No

Job Types: Part-time, Fixed term contract, Casual
Pay: $20,000.00-$30,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In perso

THE ROLE

The Medical Office Assistant/Patient Care Coordinator is often the first point of contact and therefore plays an active role in ensuring patients receive the utmost care. The Patient Care Coordinator works with all members of the healthcare team in a coordinated and collaborative effort to engage, encourage and support patient health and is responsible for fulfilling a variety of duties in both the front and back of the office, including taking phone calls, scheduling, patient communication, filing, cleaning exam rooms, stocking, autoclaving, packing samples and sanitizing.

GENERAL DUTIES

• Answers multi-line phone system and emails and takes appointments or directs calls to the appropriate party. Prioritizes and responds to phone calls and messages in a timely manner.
• Welcomes patients as they arrive to the clinic and provides the necessary paperwork for their visit.
• Coordinates the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the physician’s schedule.
• Maintains patient accounts by obtaining, recording and updating personal and financial information.
• Coordinates follow-up appointments, arranges complex appointments and ensures the management of waitlists.
• Prepares examination rooms with necessary medical supplies.
• Maintains inventory of medications and follows all procedures regarding outdated medications and other supplies.
• Provides a variety of administrative duties within clinic such as data entry, faxes, scanning, shredding, dictation letters, photocopying, preparing patient information booklets and other related tasks, as required.
• Supports the improvement of pre- and post-encounter processes (eg., identify missing vitals, lab results or screening needed for patients with appointments).
• Ensures the protection of patients’ rights by maintaining confidentiality of personal and financial information.