Full job description

We are seeking a dedicated and organized Medical Office Assistant (MOA) to join our team at My Medical Centers Ottawa Orléans . The MOA will play a vital role in ensuring the smooth operation of our clinic by managing administrative and patient care tasks. The ideal candidate is compassionate, detail-oriented, and efficient, with excellent communication and organizational skills.

Key Responsibilities1. Front Desk & Patient Interaction

• Greet patients warmly and provide excellent customer service.
• Schedule, confirm, and manage patient appointments.
• Handle patient inquiries in person, by phone, or via email.
• Assist patients with check-in and check-out procedures.

2. Administrative Duties

• Maintain and update patient records in the Electronic Medical Record (EMR) system ( Experience in OSCAR Pro is a must)
• Process referrals, requisitions, and insurance forms (OHIP and private billing).
• Handle faxing, scanning, and filing of medical documents.
• Order and maintain office and medical supplies.

3. Clinical Support (if applicable)

• Prepare examination rooms and assist physicians as needed.
• Measure and record patient vitals (height, weight, blood pressure, etc.).
• Provide basic instructions to patients regarding procedures or medications.

4. Billing & Insurance Processing

• Process OHIP and private insurance claims.
• Verify patient insurance coverage and handle invoicing.
• Ensure accurate entry of billing codes.

5. Confidentiality & Compliance

• Ensure all medical records and patient information remain confidential, following PHIPA and clinic policies.
• Follow clinic procedures for infection control and safety.

Qualifications & Skills

✅ Education & Experience:

• Medical Office Assistant diploma or relevant certification (preferred).
• Previous experience in a medical office or healthcare setting (an asset).

✅ Technical Skills:

• Proficiency in EMR systems (OSCAR Pro).
• Strong computer skills (Microsoft Office, scheduling software).

✅ Soft Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced medical environment

How to Apply:

We would love to hear from you if you are passionate about healthcare and have the skills to excel in this role! Please submit your resume and cover letter to info@mymedicalcenters.ca

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Experience:

• Medical office: 1 year (required)
• OSCAR Pro: 1 year (required)

Language:

• English (required)

Work Location: In person