Medical Office Call Center Representative at National Spine And Pain Centers LLC

Lake City, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Check-in, Check-out Procedures, Appointment Scheduling, Office Calendar Management, Heavy Phone Call Volume Management, Data Entry, Patient Record Updates, Customer Service, HIPAA Compliance, Billing Assistance, Insurance Claims Processing, EMR System Proficiency, Microsoft Office Proficiency

Industry

Medical Practices

Description

Call Center Representative on-site, *not remote* Setting: medical office Shift Schedule: Monday-Friday, 7:00am-4:00pm Job Category: clinical Job Status: non-exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. What you will do: * Assist with patient check-in and check-out procedures * Schedule appointments and manage the office calendar * Able to manage heavy phone call volume and respond to inquiries in a professional and courteous manner * Perform data entry tasks to update patient records and medical information * Provide excellent customer service to patients, addressing their needs and concerns * Communicate effectively with patients, medical staff, and insurance companies * Maintain confidentiality of patient information and adhere to HIPAA regulations * Assist with billing and insurance claims processing * Ensure the cleanliness and organization of the reception area What we offer: * Paid time off (PTO) & 8 company paid holidays. * Tuition reimbursement * 401k with employer matching * Competitive health, vision, and dental benefits * Employer paid long term disability benefits. * Pet Wellness coverage, legal assistance, and identity protection. Requirements * High school diploma or general education degree (GED) equivalent, required. * Minimum of one (1) year of customer service experience required. * High call volume experience required. * Working knowledge of medical office referrals and authorization process and insurance verification, required. * Working knowledge of medical terminology, CPT and ICD-10 coding, required. * Working knowledge of registration requirements and HIPAA regulatory requirements, required. * Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must have satisfactory background check inclusive of criminal, employment reference, education, and social security. Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Responsibilities

The representative will manage patient interactions including check-in/check-out, appointment scheduling, and handling high call volumes professionally. Key duties also involve updating patient records via data entry, assisting with billing/insurance, and maintaining strict patient confidentiality.