The Medical Office Manager / Care Manager works in the medical office completing a variety of tasks to ensure patient care, office readiness, and organizational growth. Their role is to interact with staff, ensuring successful day-to-day practices.This role also interacts with patients in person and via phone for assessments, treatment plans, scheduling, check-in, toxicology, and check out. They create and maintain community partners to ensure referral sources for patients, maintain the office, and attend community events on behalf of the company.
Responsibilities and Duties
Supervise staff, answering questions and ensuring successful operations
Provide outstanding customer service greeting patients
Checking patients in and out
Verify Insurance information
Collect co-pays/payments due
Deposit cash at the bank
Answer phones, return messages; participating in an on-call rotation
Schedule new and existing patients
Collection of drug screen samples
Creating and maintaining a clean and welcoming office environment
Data entry, running reports, auditing and filing
Managing, updating, and charting patient records in an Electronic Medical Records System (EMR)
Creating and maintaining community partnerships
Assist patients and providers with referrals to community partners
Completing assessments with patients that include social determinants of health
Creating individualized treatment plans with patients
Attending community events on behalf of the organization
Other office duties as assigned by the regional manager
This position requires travel between Franklin, Butler, and Erie offices
Qualifications
Bachelors degree in social services (Required)
Office Experience: 1 Year (Required)
US Work authorization (Required)
Drivers License (Required)
EMR experience (Preferred

Please refer the Job description for details