Pacific Skin and Cosmetic Dermatology is looking for an Office Manager to lead our Dermatology Office in San Francisco. Occasionally, office manager would be require to visit the Corte Madera office when new staff or protocols are implemented.
The ideal candidate is a proven leader who can manage collections, business office administration, and has experience in a medical office. This professional will assume day-to-day floor management responsibilities for our Medical and Cosmetic Dermatology offices.
Benefit Package: Our benefit package includes medical/vision/dental insurance, PTO, paid holidays, a 401(k) with company match, and more!

JOB SUMMARY:

The Office Manager is responsible for the day-to-day supervision, direction, and coordination of staff, as well as assisting with the administrative operations of the clinic(s). Specific duties include, but are not limited to, scheduling and supervising support staff, including assigning and reviewing work, hiring, training, counseling on performance, and conducting performance evaluations and disciplinary actions. Incumbent is expected to be well trained for the integration of enhanced information systems technology; performs complex and routine administrative support duties under minimal supervision.

QUALIFICATIONS:

• Minimum 2 years’ experience in a healthcare setting with 2 years of supervision/management experience.
• Bachelor’s degree required and work-related experience
• Previous experience in medical office registration, scheduling, medical assisting, management and/or billing
• Experience with electronic practice management and medical records systems a must
• Strong quantitative skills; budgeting, financial, and making management decisions by metrics.

• Provide support, assure effective, high-quality operations for two physicians and three other health professionals
• Supervise a staff of 6+ Medical Assistants, receptionists, and others.
• Interact with executive staff for financial, operational, and other practice management.
• The strongest possible commitment to high-quality care
• A commitment to staff training and team building to assure responsiveness and adaptation to changing healthcare delivery services.
• Performs specific duties including, but not limited to daily office management of staffing and patient flow, phone traffic oversight, patient registration processes, appointment scheduling controls, charge entry audits, insurance authorization reviews, overseeing PR, and website functionality
• Participation in billing audits, daily charge processing, registration, customer service functions, and scheduling efficiency of both patients and staff.
• Performs administrative support functions, including and not limited to tracking and preparing statistical data, reviewing supply orders, receiving and responding to patient concerns, floor management questions and procedures, composing/preparing written documents, scheduling meetings/appointments, using standard office equipment, sorting correspondence/invoices.
• Supervises issues related to Information Technology (IT) for service areas/departments, serving as primary coordinator, trainer, and/or system administrator (often may be considered “expert” or “superuser”).
• Recommends and implements workplace improvements to achieve greater productivity and consistency. Exercises some latitude to consider appropriate procedures and practices to achieve end results. May be required to implement corrective actions (as needed and directed) to remain within budgetary requirements and constraints.
• Assists in developing and maintaining policies and procedures for operations, taking a proactive role in ensuring that all operational policies and procedures are documented and up-to-date, ensuring quality control standards are maintained.
• Responsible to assist in timekeeping processing for payroll in adherence to regulatory requirements.
• Manages medical records and/or files requests adhering to State and Federal regulations.
• Assists with special projects, attends meetings as required, and maintains good interdepartmental relations.