Medical Office Receptionist at BEACON BEHAVIORAL SUPPORT SERVICES

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Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical terminology, Electronic health record (EHR), Patient scheduling, Customer service, Communication, Interpersonal skills, HIPAA compliance, Medical billing, Medical coding, Insurance verification, Prior authorization, Data entry, Office administration, Problem-solving, Organizational skills

Industry

Mental Health Care

Description

About the Role: The Medical Office Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, ensuring a welcoming and professional environment. This role is critical in managing patient flow by efficiently scheduling appointments, handling inquiries, and maintaining accurate patient records. The receptionist coordinates communication between patients, medical staff, and external parties, facilitating smooth operations within the medical office. Attention to detail and confidentiality are paramount, as the role involves managing sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Office Receptionist contributes to the overall patient experience and supports the healthcare team by maintaining organized and efficient front office operations. Minimum Qualifications: * High school diploma or equivalent. * Previous experience in a medical office or healthcare environment preferred. * Basic knowledge of medical terminology and healthcare office procedures. * Proficiency with computer systems, including electronic health record (EHR) software and standard office applications. * Strong communication and interpersonal skills. Preferred Qualifications: * Certification as a Medical Administrative Assistant or equivalent credential. * Experience with specific EHR platforms such as Epic, Cerner, or Meditech. * Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States. * Knowledge of medical billing and coding processes. * Customer service experience in a healthcare setting. Responsibilities: * Greet and check in patients upon arrival, verifying personal and insurance information. * Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. * Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel. * Maintain and update patient records accurately while ensuring compliance with HIPAA and other privacy regulations. * Process patient payments, handle billing inquiries, and assist with insurance verification as needed. * Coordinate communication between patients, healthcare providers, and administrative staff to facilitate smooth office workflow. * Manage office supplies and ensure the reception area is clean, organized, and professional. * Assist with administrative tasks such as filing, faxing, and preparing patient charts for appointments. * Verification of Benefits * Prior Authorization Skills: The Medical Office Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring minimal wait times and accurate documentation. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, facilitating clear and compassionate exchanges. Proficiency with EHR systems and office software enables the receptionist to input and retrieve patient data quickly and accurately, supporting clinical and administrative workflows. Attention to detail is critical when verifying patient information and handling sensitive data to maintain compliance with privacy laws. Additionally, problem-solving skills help the receptionist address scheduling conflicts, billing questions, and patient concerns promptly, contributing to a positive healthcare experience. M-F 8:00-5:00

Responsibilities

The Medical Office Receptionist manages patient flow by scheduling appointments, handling inquiries, and maintaining accurate patient records. They also coordinate communication between patients and medical staff while ensuring compliance with healthcare privacy regulations.