Medical Office Receptionist at Valor Health Care

Fort Pierce, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

22.5

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organization Skills, Computer Skills, EMR Experience, Data Input Accuracy, Communication Skills, Scheduling, Patient Care, Confidentiality, Team Collaboration, Compliance, Basic Life Support, ACLS Certification, Veterans Health Administration Credentialing, High Volume Call Handling, Outreach Event Participation

Industry

Medical Practices

Description

Description Valor Healthcare is looking for passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Ft. Pierce, FL. About Us Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – those who serve or have served in the military as well as those who devote their careers to federal government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes. Valor is different because of our people. Our leadership team is comprised of veteran, clinician, and business leaders dedicated to providing exceptional care and a world-class patient experience for our nation’s patriots. Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none. About Our Benefits Competitive Wage ($20-22.50/hour) Great Work/Life Balance - No Nights/Weekends 401(k) with Employer Match Excellent Benefits including medical, dental, vision, prescription Generous PTO including vacation, sick, paid holidays Position Summary As a Medical Office Receptionist (MOR), you will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan. The MOR is responsible for providing excellent customer service as the first point of contact for patients/callers. This role primarily involves answering high-volume incoming calls, scheduling appointments, verifying patient information, and directing inquiries to the appropriate staff or department. The MOR ensures accuracy and efficiency in handling patient needs while maintaining confidentiality and professionalism in compliance with Valor Healthcare and VA regulations. Core Responsibilities Actively assists with the administrative support related to patientcare. Inputs all patients’ information into VISTA/CPRS. Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out. Check patients in and/or out of the clinic. Schedule clinic appointments. Answers phones and timely relays messages. Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items. Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors. Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives. Support patient enrollment and retention in appointments, follow-up visits or nurse visits. Embrace and support new initiatives, whether clinical or operational. Requirements Qualifications High School Diploma/GED or equivalent education Strong computer skills, EMR experience preferred Demonstrated high quality customer service & organization skills Minimum, 1-year experience in a clinical or call center environment (preferred). Must be credentialed and remain in good standing through the Veterans Health Administration (VA). Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract Proficiency in written and spoken English. Energetic and optimistic demeanor This is considered a safety sensitive position. Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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Responsibilities

The Medical Office Receptionist is responsible for providing excellent customer service as the first point of contact for patients and callers. This role includes answering high-volume incoming calls, scheduling appointments, verifying patient information, and ensuring compliance with healthcare regulations.