Medical Office Representative - Oncology Clinic - Days at VCU Health

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Office Administration, Patient Scheduling, Insurance Verification, Electronic Health Records, Medical Terminology, Customer Service, Medical Transcription, Microsoft Word, Microsoft Excel, Prior Authorization, Patient Registration, Administrative Support

Industry

Hospitals and Health Care

Description

VCU Massey Center at the new Adult Outpatient Pavilion offers a single point of care for outpatient cancer services to include hematology, medical, surgical and radiation oncology clinics. We are an NCI Cancer Center that offers clinical trials, cutting edge treatments, enhanced imaging and more to provide comprehensive treatment options. Our clinics incorporate shared spaces to support multidisciplinary collaboration to promote the best possible care and treatment options for our patients. Our team shares a common passion for oncology nursing and emphasizes the importance of patient-centered care. The Medical Office Representative provides administrative and patient care support to various ambulatory and outpatient clinics. This position will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Essential Job Statements Serve as a point of contact for patients within the VCUHS Outpatient/Ambulatory Services network. Draft routine documentation (e.g., work/school notes, FMLA paperwork, referral forms, disability forms) for provider review. Manage incoming faxed documents (electronic and paper), ensuring proper routing and scanning in the Electronic Health Record (EHR). Completes necessary new patient referrals, retrieves outside records (labs, imaging, diagnostic reports, medical records) prior to appointments, and ensures patients are scheduled into the correct clinic. May assist with ordering Durable Medical Equipment (DME) and coordinating with Home Health companies when necessary. Partners with providers and clinical support staff to ensure coordination of patient care continuity. Operate general office machines to include regular typing and word processing equipment, copy machines, fax machines, calculators, and transcription equipment. Answer telephone, screen calls, respond to routine questions and take messages in accordance with supervisor’s instructions; Greet patients. Make appointments or referrals according to instructions and procedures, to support continuity of care. Collect accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. Obtains insurance verification and/or prior authorization as needed. Prepare and provide appropriate documents and materials for clinic and patients as requested. Ensure timely follow-up appointment scheduling based on clinical recommendations. Track and follow up on outstanding documentation or provider signatures as needed. Screen and sort mail and documents; respond to routine items not requiring supervisor’s attention according to instructions and standard procedures. Take or transcribe dictation, type medical reports and summaries, patient histories, manuscripts, and letters from rough draft to final copy ensuring accuracy and completeness. Perform other related duties incidental to the work described herein. Patient Population: N/A Employment Qualifications Education Required: High school diploma or equivalent Education Preferred: N/A Licensing/ Certification Licensure Required: N/A Licensure Preferred: N/A Certification Required: N/A Certification Preferred: Certification in Medical Office Administration or related field Minimum Qualifications Years and Type of Required Experience: One (1) year customer service experience required. Medical office experience preferred. Other Knowledge, Skills and Abilities Required: *Compassionate, patient-focused attitude with the ability to handle sensitive situations with discretion. *Strong interpersonal, organizational, and multitasking skills *Typing- medical, reception, editing/proofing, filing, telephone protocol, shorthand/speedwriting, medical terminology, office procedures, correspondence, Microsoft Windows, Microsoft Word, Microsoft Excel Other Knowledge, Skills and Abilities Preferred: N/A Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Bending Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near Hazards: N/A Mental/Sensory – Emotional Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking, Other Emotional: Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change EEO Employer/Disabled/Protected Veteran Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.

Responsibilities

Provides administrative and patient care support for oncology clinics to ensure smooth outpatient flow and patient satisfaction. Responsibilities include managing referrals, scheduling appointments, and handling medical documentation and insurance verification.