Medical Operations Specialist, Japan【薬剤師】 at Careers at Eucalyptus

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pharmacist Registration (Japan), Clinical Experience, Japanese Language (Native), English Language (Business), Patient Enquiries Response, Side Effect Support, Medical Triage, Doctor Network Liaison, Clinical Team Collaboration, Non-Clinical Team Training, Zendesk, GLP-1 Medication Knowledge, Telehealth Experience, Obesity Management

Industry

Health and Human Services

Description

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan 🌿 About Euc We’re making good health last a lifetime More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper. Since launching, we’ve grown fast to support millions of patients. We launched in Japan in 2024 and quickly shifted some focus to support our fast-growing UK business. Since then, Japan has shown strong momentum, growing over 150% and expanding our marketing investment tenfold. Our goal is to reach 50,000 patients by the end of 2026, building on the success of our UK team, which grew from 5,000 to 40,000 patients in just ten months. Globally, Eucalyptus now generates over A$500M in annual revenue and continues to double in size each year while staying financially sustainable. We’ve also made sure our people share in that success — around 20% of employees have already benefited from our employee share program. 🇯🇵 Our plans in Japan - About Juniper (The clinic) Our mission through Juniper is to empower people across Japan to take control of their weight journey. For us, this means a medical approach to weight loss that doesn’t judge, doesn’t discriminate, and really works! It’s why we connect patients with Japanese doctors, dietitians and a clinical team, who can guide and empower them on their journeys. With clinically proven medication, lifestyle interventions, ongoing support, and a community of like-minded women, we help patients achieve better weight loss outcomes. 🛠️ About the role (What you’ll be doing) Responding to patient enquiries via tickets in Japanese and English using our patient experience tool (i.e. Zendesk) - don’t worry, extensive training will be provided! Ongoing support to patients experiencing side effects and/or symptoms related or unrelated to their medication for Juniper, including virtual calls to help patients through their health journey, giving patients an overview of the medication, their dosage schedule and potential side effects Triaging medical issues with support from a robust clinical framework and global clinical team Be our point of contact to our network of Eucalyptus partnered doctors Working closely with a team of health coaches, doctors, registered nurses and / or pharmacists to provide holistic care to patients Supporting and training our non-clinical patient facing teams 🥼 About you (Who you are) You are registered in Japan as a Pharmacist You have 3+ years of clinical experience post-registration as a Pharmacist You have native level Japanese language skills and business level English language skills (must) 🏆 Bonus points for Experience in telehealth or specialized medicine (i.e. obesity management, diabetes, GLP-1) Worked in triaging in a clinical setting (i.e. intensive care unit, emergency department) Good understanding of computers, systems and tools (i.e. Zendesk, LINE, Facebook) 🌿Why join Euc We raise the bar - Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams. You’ll be surrounded by people who value curiosity, accountability, and the drive to keep improving. We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa. You’ll also gain global experience with opportunities to move across teams and explore new markets to help you level up in your career. We’ll have your back - Beyond the benefits, you’ll join a community that values connection through social clubs, wellness activities, and global collaboration. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Responsibilities

The specialist will manage patient inquiries in Japanese and English via ticketing systems, provide ongoing support for medication-related side effects via virtual calls, and triage medical issues using a clinical framework.