Medical Patient Care Virtual Assistant - 086 at D2B

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

102000.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care, Scheduling, Billing, Claims Processing, Medicare, Pracsoft, Medical Objects, Results Management, Patient Follow-up, Records Management, Australian Privacy Principles, English Proficiency, Autonomous Work, Accountability, Team Player, Clinical Correspondence

Industry

Financial Services

Description

Position: Medical Patient Care Salary: PHP 102,000/month Working Hours & Conditions: Mondays to Fridays; 7:00AM to 4:00PM Philippine Time Holidays: TBD OVERVIEW: The company is seeking a detail-oriented, empathetic, and highly organized Medical Patient Care Virtual Assistant to support their Australian healthcare practice. This isn't just a data entry role; you will be the bridge between the clinical team and their patients. You must have a deep understanding of the Australian healthcare landscape, including Medicare billing and private health funds. RESPONSIBILITIES: Reception & Scheduling: Manage the clinic calendar, book appointments, and handle patient inquiries via phone and email with a warm, professional manner. Billing & Claims: Process Medicare, DVA, and private health insurance claims using Pracsoft. Perform daily reconciliations and manage overdue accounts. Results Management: Utilize Medical Objects to receive, track, and organize specialist letters and pathology/imaging results. Patient Follow-up: Proactively contact patients to schedule follow-up appointments for test results or recurring treatments as directed by the doctor. Records Management: Maintain accurate digital patient files, ensuring all data is handled according to Australian Privacy Principles (APP). QUALIFICATIONS: Australian Medical Expertise: Minimum of 2 years of direct experience working with an Australian GP or Specialist clinic. Software Mastery: Proficiency in Pracsoft (billing, scheduling, and patient records) and Medical Objects (secure messaging and results triaging). Medicare & Billing Literacy: Solid understanding of Medicare Item Numbers, Bulk Billing vs. Private Billing workflows, and DVA/Private Health Fund claiming. Compliance Knowledge: Demonstrated understanding of the Australian Privacy Principles (APPs) and the Privacy Act 1988 regarding the handling of sensitive health information. Clinical Correspondence: Ability to accurately manage pathology and imaging results, ensuring urgent notifications are flagged for the practitioner immediately. Communication: Exceptional English proficiency (written and verbal) with the ability to handle patient inquiries with empathy and professional boundaries. Autonomous Worker: Ability to work independently with minimal supervision while maintaining high output and accuracy. High Accountability: Takes ownership of the "Results Inbox" and billing errors, ensuring no patient task falls through the cracks. Reliable Team Player: We are seeking a dedicated professional who prides themselves on being a dependable pillar of the clinic. This role requires consistent daily availability to ensure seamless support for our practitioners and patients during standard Australian business hours

Responsibilities

Responsibilities include managing clinic reception, scheduling appointments, handling patient inquiries, and processing various medical claims using specialized software. The assistant will also manage incoming results, organize patient files, and proactively schedule necessary follow-up appointments.