JOB TITLE: RECEPTIONIST

Location: Courtyard Health Clinic, Eskmills
Salary: £22,000–£25,000 per annum (depending on experience)
Job Type: Part time, Permanent

ABOUT COURTYARD HEALTH CLINIC

Courtyard Health Clinic is a new private healthcare practice dedicated to providing exceptional patient care in a friendly, professional environment. As our clinic grows, we are seeking a welcoming and reliable Receptionist to be the first point of contact for our patients.

JOB SUMMARY

As a Receptionist, you will play a key role in ensuring every patient has a positive and comfortable experience from the moment they arrive. This role requires excellent communication skills, strong organisational abilities, and a genuine passion for helping people.

ESSENTIAL REQUIREMENTS

• Previous experience in a receptionist, front desk, or customer service role
• Excellent verbal and written communication skills
• Friendly, approachable manner and a commitment to outstanding patient care
• Strong organisational and multitasking abilities
• Proficiency with Microsoft Office and willingness to learn clinic management systems
• Ability to handle sensitive information with discretion and confidentiality
• Punctual, reliable, and able to work well both independently and as part of a team

• Greet patients and visitors warmly and professionally, in person and on the phone
• Manage appointment bookings and clinic diaries
• Handle patient check-in and check-out procedures
• Maintain accurate and confidential patient records
• Respond to patient queries, provide information, and resolve basic concerns
• Support clinical staff with general administrative duties
• Receive and sort mail, deliveries, and incoming calls
• Ensure the reception and waiting areas are clean, tidy, and welcoming
• Assist with basic invoicing and payments as needed