CLOSING DATE 17/08/2025

Lister House Surgery is a friendly and purpose-built practice of 14,000 patients in Hatfield, Hertfordshire.
We are seeking an experienced receptionist/ administrator with excellent interpersonal, customer service and organisational skills to join our team.
The right candidate will have a methodical approach to fluctuating workloads and ability to work under pressure and as a team.
Right candidate will have previous reception experience in a GP/healthcare setting. Or customer service experience.

YOU SHOULD BE:

The right candidate will be courteous, highly motivated, pro-active and good team players, able to project a positive and friendly image to patients/visitors. Skills and qualities:
· Able to prioritise workload
· The ability to exercise judgement when dealing with patient enquiries /problems
· Ability to work without close supervision
· Able to work as part of team
· Answering calls and assisting patients with their queries whilst showing empathy
· Customer service skills
· Able to Multitask
· Excellent communication skills - Phone/Face-to-face/online
· Organised
· Able to work under pressure
· Positive attitude
· IT skills (able to use emails/ word)
Job description available on request for more details.

· Key responsibilities and duties include:
· Managing appointment requests and booking appointments appropriately for patients
· Handling incoming and outgoing telephone calls to the surgery
· Processing repeat prescriptions according to practice policy
· Scanning and processing medical documents through SystmOne (clinical system)
· Completing tasks set by the practice manager and the doctors / clinicians
· Opening and closing front doors in line with opening times
· Greeting patients kindly and courteously
· Working as part of a team collaboratively with other team members
· Preparing the surgery, waiting area, consulting rooms in preparation for clinics
· Manning the practices email inbox
· To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
· Effectively signpost patients to services appropriate to their needs
· Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records
· Register new patients living within our catchment area
· Dealing with internal and external post
· Medical Records management (filing and pulling patient medical records).