Medical Receptionist / Administrator

at  Lytham Road Surgery

Duties and Responsibilities of Post to include but are not limited to: Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Pulling/filing notes and update, or for information, as necessary Filing, record keeping and distribution of documents is undertaken accurately, efficiently and promptly. Fax and photocopy as requested Setting out letters, new prescriptions and repeat prescriptions for checking by the doctor before collection. Receiving messages for doctors, nurses, primary and secondary health care workers and professionals.
Reception Receiving and directing patients, consulting with members of practice team. Answering general enquiries, explaining Practice procedures. Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary.
Ensure that the surgery premises are kept clean and tidy. Receiving and recording requests for home visits. Appointments Making new and follow up appointments and receiving requests for repeat prescriptions. Process appointment requests for today & future appointments from patients by telephone and in person.
Deal with visits requests Computer Registrations of new patients computer data entry and medical records Register Patient for Patient Access and promote this service. Process patients change of address computer data and medical records (have knowledge of practice area.) Process repeat prescription request in accordance with practice guidelines. Maintain computer records accurately as per Practice procedure. Scanning documents as per workflow process Telephone Have working knowledge of the telephone system, during and after hours.
Restoring telephone and computer services. Other Tasks Ensure that an adequate supply of stationery is available in the consulting rooms and the reception area. Ensure building security have thorough knowledge of doors, windows, heating, ventilation and alarm systems. Provide drinks and refreshments for colleagues, all other professions and visitors as required.
Any other tasks allocated by the manager are to be performed with accuracy and promptness

Please refer the Job description for details