Are you looking for a new opportunity to work in a high achieving organisation that offers career progression and training opportunities? Willows Health is recruiting a Medical Administrator to join our team, at our Willows Medical Centre, Leicester.
Willows Health is the largest primary care provider in Leicester with over 65 000 patients across 11 sites, with caring for the health of our patients being at the forefront of what we do.
Our mission is to revolutionise healthcare across Leicester, whilst providing quality healthcare by our expertly qualified executive team and clinicians to ensure that not only do our patients receive the right treatment, but also in a timely manner.

ESSENTIAL SKILLS

• Excellent communication skills
• Customer service experience preferably in primary care
• Familiarity with IT systems eg Microsoft Office applications
• Has an understanding, acceptance and adherence to the need for strict patient confidentiality
• Ability to be a team player
• Good time management
• Be able to implement good governance in your role
• Supportive
• Willingness to learn
  Must be available to work between the hours of 08:00-18:30 Monday - Friday. Currently no weekends, although may change in the future.
  Job Types: Full-time, Part-time, Permanent
  Pay: £11.44 per hour
  Expected hours: 20 – 37.5 per week

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• GP Surgery: 1 year (preferred)
• SystmOne: 1 year (preferred)
• Medical Administrator: 1 year (preferred)

Work Location: In perso

• Working within a coordinated and efficient manner.
• working with other receptionists and healthcare professionals to provide a first class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support.
• Working accordance with the service specification and clinical key performance indicators.
• Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant.
• Helping new patients register with the surgery – providing the necessary paperwork and checking returned paperwork is complete.
• Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.
• Advising patients of the results of routine tests.
• Receiving and checking repeat prescription requests. Printing repeat prescriptions.
• Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.
• Receiving and documenting payments for non-NHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations, circumcisions etc.
• Photocopying, scanning and filing of paper records.