JOB SUMMARY

Your role is to provide a service of high quality for all of our patients. To carry out daily reception duties as detailed below. To provide an operational support service to all clinical and practice staff, ensuring good quality service delivery, confidentiality and patient satisfaction is a priority. Following practice protocols and procedures

ACCOUNTABLE TO: GP PARTNERS

MAIN DUTIES

Reception

• Greet/acknowledge any patients requiring assistance upon arrival
• Book new and follow up appointments
• Receive all telephone calls and deal with enquiries
• Manage any request or queries received via SystmOne, the NHS App and the practice email, daily on a regular basis.
• Diversion of the telephone system when required
• Receive, document and forward requests for home visits and patient queries, to the relevant staff member
• To contact patients if and when necessary
• Deal with requests for repeat and acute prescriptions
• Answer general enquiries & explain practice procedures
• Register new patients
• Receive specimens and samples from patients
• Ensure the Doctor receives all paper and electronic prescriptions for signing
• Distribute all patient correspondence ie clinic letters, reports, paper or electronic to the relevant member of staff.
• Provide support on the practice’s procedures, including the computer system, to locum staff as required
• Ensure that the reception area, waiting room are tidied at the end of each day/session

ANY OTHER DUTIES WITHIN THE FRAMEWORK OF THE POST

• To take responsibility for own personal development.
• The post holder will be required to undertake any other duties and responsibilities within the framework of the post.
• Due to the commitment of the practice to continuously improve and in light of the changing needs of the organisation it is likely that the post will evolve over time. These duties will be subject to regular appraisal and any amendments will be made in conjunction with the post holder