Medical Receptionist and Administrative Assistant at Macquarie Group

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

66571.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Administration, Patient Reception, Appointment Management, Clinician Scheduling, Billing, Medicare Processing, Health Fund Transactions, EFTPOS Transactions, Patient Records Maintenance, Cash Reconciliation, Customer Service, Attention to Detail, Computer Literacy, Communication Skills, Organisational Skills, Time Management

Industry

Hospitals and Health Care

Description

PRIMARY DETAIL 2 x Medical Receptionist and Administrative Assistant positions in our Kids Clinic and Physiotherapy Clinic Salary Package: Grade 3, level 2 – base salary $66,571 p.a. (pro-rata for part-time) as per our Enterprise Agreement + 12% super + access to full salary packaging benefits with Maxxia to maximise your take home pay. 2 Permanent Positions Available: 1 x Full-time + 1 part-time (minimum 4 days per week) Be part of Australia’s only university-owned academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged. The Role Macquarie University Health Clinics (MUH Clinics) is seeking experienced and motivated individuals to join our dynamic and fast-paced environments as a Medical Receptionist and Administrative Assistant, with job openings available in our MUH Kids Clinic and Physiotherapy Clinic. These positions are ideally suited to professionals with at least 1–2 years’ experience in a similar medical administration role who can confidently “hit the ground running.” You will play a key role in supporting specialist clinicians and ensuring a seamless patient journey from first contact through to billing and follow-up. You will work closely with a collaborative team to deliver a high-quality patient experience, enabling the clinics to operate efficiently and professionally. The roles require a strong commitment to excellent customer service, patient-centred care, discretion, and attention to detail. These roles operate Monday to Friday only, offering a stable schedule with no weekend work. Key accountabilities include (not limited to): Provide high-quality administrative support and liaise with patients in person and over the phone Manage patient appointments and coordinate clinician schedules Ensure patients are billed accurately and in a timely manner Process Medicare, health fund and EFTPOS transactions Update and maintain confidentiality of patient records Communicate, liaise and coordinate duties with other administrative and reception staff across MQ Health and affiliated clinics Reconcile end-of-day cash/EFTPOS and undertake associated banking tasks About You You will be an enthusiastic and professional individual who thrives in a busy clinical environment and takes pride in delivering exceptional customer service. To be successful in this role, you will demonstrate: Minimum 1–2 years’ experience in a similar medical receptionist/administration role Experience in a specialist medical practice, allied health clinic or hospital setting highly desirable Strong computer literacy and confidence using medical software systems (experience with Genie is advantageous but not essential) Excellent verbal and written communication skills with the ability to build rapport and empathise with patients and families A proactive, solutions-focused approach Strong organisational skills with the ability to prioritise competing tasks Ability to work both independently and collaboratively within a team Why Join Us You’ll play a key role in shaping the future of integrated healthcare in Australia. You’ll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching. At Macquarie University Health , we know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. We are celebrating our 15-year anniversary. As Australia’s first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and integrated, evidence-based recovery pathways. In this environment, our students receive unique, hands-on learning experiences. That’s how we Heal. Learn. Discover.™ We offer fantastic range of Employee Benefits including: Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us Post graduate study and ongoing education support through scholarship programs Macquarie University Childcare at a reduced staff rate Extensive Macquarie University facilities including sporting facilities, gym and pool More information about our employee benefits can be found here. To Apply To be considered for this position, please demonstrate in your resume and a 1-page cover letter that you possess: Essential Minimum 1–2 years’ demonstrated medical reception/administration experience Strong verbal and written communication skills Commitment to delivering a high level of customer service at all times Strong computer skills, with experience using health-related software (Genie experience advantageous) Excellent organisational skills, time management and attention to detail Ability to work effectively as part of a team or independently as required Pre-Employment Checks Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health. Note: This position requires you to comply with occupational screening, assessment and vaccination requirements in line with Macquarie University Health policies. You must hold a current and valid NSW Working with Children Check and may be required to satisfy MQ Health that you meet all background checks (including criminal record check). General enquiries: Please contact Bill Egarchos at bill.egarchos@mq.edu.au Applications close: Sunday, 8th March 2026, 11:59pm **Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.** **We reserve the right to progress or decline an application prior to the application closing date. Interviews may commence prior to the closing date.** If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 08/03/2026 11:59 PM A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. Learn More Discover the unique career opportunities we can offer by visiting our Careers Page. At MQ Health we unite the best clinicians, the most astounding researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. MQ Health is Australia’s first fully integrated academic health sciences centre under a University’s leadership. Founded to advance the tripartite missions of clinical care, learning and research, we are bold and ambitious in our pursuit of patient-centred excellence. MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research, continuous learning for improved patient outcomes, and enhanced clinical and teaching experiences

Responsibilities

Key accountabilities involve providing high-quality administrative support, liaising with patients in person and by phone, managing appointments, coordinating schedules, and ensuring accurate and timely patient billing and transaction processing. Staff will also update and maintain confidential patient records and reconcile end-of-day financial tasks.