PRIMARY DETAIL

• Salary Package: $62,414 p.a (pro-rata). + 11.5% super
• Appointment Type: Permanent, Part-time hours across 4 days a week (Monday-Thursday), open to 0.6 FTE to 0.8 FTE hours
• Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged
  MQ Health is seeking a motivated individuals to work in dynamic, fast-paced environments as a Medical Receptionist and Administrative Assistant. The role will be responsible for the provision of high-quality administrative support services for specialist at MQ Health. You will work as part of a team to ensure a high-quality patient experience, enabling the MQ team to a run an efficient and professional practice. The role requires a firm commitment to excellent customer service, patient-centred care and attention to detail.
  If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role!
  We are seeking an Administration Assistant who is available to work part time hours across 4 days a week schedule (Monday to Thursday, no weekend work).

Key Accountabilities include (not limited to):

• Providing customer service, making appointments and answering enquiries from patients and medical practitioners
• Ensuring accurate data entry of patient information into the patient management system
• Organising patient surgical/hospital quotes
• Assist in managing diaries
• Preserving confidentiality and privacy of all patient information and records
• Processing Medicare, Private Health Fund and Third Party billings
• Communicating, liaising and coordinating duties with other administrative and reception staff.
• Reconciling end-of-day cash/EFTPOS and undertaking associated banking tasks
• Payment Plan management and debt recovery

About You
You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction. You will have previous reception/administration or customer service experience. You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.
About Us
At MQ Health, we’re passionate about recruiting talented individuals who share our vision for patient-centred care. We offer a number of professional development opportunities for our staff who want to progress their careers and learn new skills. We are Australia’s first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research.
MQ Health’s integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

We offer fabulous Employee Benefits including:

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
• Corporate private healthcare rates
• Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

To Apply
To be considered for this position, demonstrate in your resume and a 1-page cover letter that you possess:

Essential

• Demonstrated reception/administration or customer service experience.
• Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients and families.
• Demonstrated commitment to a high level of customer service delivered in a professional manner at all times.
• Strong problem-solving skills with a proactive approach to challenges.
• Excellent organisational, time management and attention to detail skills
• Ability to work effectively as part of a team or individually as required.
• Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Desirable

• Experience in a general or specialist medical practice or hospital setting
• Competency in health-related software packages

Role Specific Conditions

• Immunisation screening
• Valid Working with Children Check (Please provide your WWCC number in your application)
• Criminal History Check

Role-specific enquiries: Please contact Susan Lee at
susan.lee@mqhealth.org.au
General enquiries: Please contact Bill Egarchos at
bill.egarchos@mq.edu.au
Closing date: Sunday, 1st June 2025 at 11:59 PM
Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.
We reserve the right to progress or decline an application prior to the application closing date.
If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job:
Login to Workday
and go to the Careers App > Find Jobs.
Applications Close:
01/07/2025 11:59 PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
Flexible Work
At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and contributions to MQ Health. To learn more about our culture and hiring process, explore
MQ Health

• Immunisation screening
• Valid Working with Children Check (Please provide your WWCC number in your application)
• Criminal History Chec