Medical Receptionist

at  Arkansas Urology

Description:
Responsible for daily function of the front office and assisting with patient needs, in the office and on the phone.

EDUCATION AND EXPERIENCE

High School Diploma or GED and a minimum of one (1) year of customer service, medical office or related experience and/or training. Knowledge of computer and relevant software applications, general administrative and clerical procedures and working knowledge of healthcare insurance preferred. BLS certification perferred

• Greet patients in polite, prompt & helpful manner. Provide necessary instructions and direction. Employee will work in registration and centralized scheduling.
• Update patient information, collect co-pays, provide any necessary forms needing completion, and obtain necessary signatures.
• Answer phones in pleasant manner and accommodate customers’ needs, record messages for physicians and nurses & revise patient schedules for cancellations, etc.
• Schedule radiology and/or procedures, as directed.
• Prepare appointment schedules to provide physicians with accurate list of patient workload.
• Request historical medical records from referring provider or primary care physician as needed for treatment of the patient. Which include but are not limited to lab-work, past radiology reports, consult notes, surgical notes, office visit summaries etc.
• Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly.
• Maintain adequate level of office supplies.
• Address questions in regards patient appointments.
• Maintain patient confidentiality and compliance with HIPAA laws and regulations.
• Manage daily tasks and clinical inbox.
• In centralized scheduling, schedule, cancel, reschedule appointments for patients in EMR.
• Answer and respond to referrals and voicemails. Verify insurance, obtain referrals.
• Verify insurance and obtain referrals.
• Perform any other related duties as required or assigned.
  Requirements:
  To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.