About Us: We are a busy 5 Partner Practice based in East Sussex, and we’re currently seeking a part-time Medical Receptionist to join our team at Ashdown Medical Group in Forest Row. If you’re organised, tech-savvy, and ready to contribute to our patient-focused environment, read on!
Position Details:
· Role: Receptionist/Administrator
· Hours: Approximately 20 hours per week (with flexibility for additional hours)
· Location: Forest Row, East Sussex
Responsibilities: As a member of our team, you’ll play a crucial role in ensuring smooth operations and excellent patient experiences. Here’s what you’ll be doing:

1. First Point of Contact:

• Handle telephone, face-to-face, and online inquiries.
• Project a positive and friendly image to patients and visitors.

1. Appointment Management:

• Book, cancel, amend, and organise appointments.
• Assist with requests for home visits.

1. Patient Services:

• Handle patient queries and requests for prescriptions.
• Register new patients onto the clinical system.

1. Administrative Tasks:

• Process payments in line with cash handling procedures.

1. Team Collaboration:

• Work closely with clinicians, nurses, and our practice manager.
• Contribute to a welcoming and efficient environment.

Additional Duties:
· Follow Practice Policies: Adhere to all practice policies and procedures, including confidentiality and health and safety.
· Other Responsibilities: Be prepared to take on any other duties required by the practice.
Requirements:
· IT Literacy: Proficiency in using computers and software.
· Experience: Previous NHS experience is desirable but not essential (training provided).
· Organisation Skills: Ability to work accurately in a fast-paced setting.
Perks:
· Be the friendly voice on the other end of the line.
· Master the art of appointment scheduling.
· Maintain a tidy workspace.
· Collaborate with a fantastic team.
Application Note: Unfortunately, we cannot accept applications from current patients at the surgery.
If you’re ready to contribute your skills and enthusiasm, send us your CV and a brief note explaining why you’d be a great fit!
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: 16 – 20 per week

Benefits:

• Company pension
• Employee discount

Work Location: In perso

• Process payments in line with cash handling procedures