Description:
AWHS Medical Receptionist Job Description

JOB SUMMARY:

The Medical Office Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician’s office. Other administrative duties may include completing letters, referrals, scheduling patient appointments, answering the telephone, taking payments, checking insurance eligibility and assisting in the office as needed.

Reports to:

• Front Office Team Lead and Practice Administrator.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of office policies and procedures to accurately answer questions from patients.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge and correct usage of medical terminology.
• Working knowledge of patient accounts and proper procedures.
• Ability to navigate and effectively use EMR. Knowledge and experience with Centricity EMR system is preferred.
• Ability to maintain confidentiality and professionalism.
• Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
• Ability to work as part of a team and promote a positive work environment.
• Ability to listen and understand information and ideas and adjust actions accordingly.
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to report to work on time and maintain attendance. Communicates with direct supervisor appropriately for necessary absences.
• Ability to follow AWHS policies and procedures, as listed and maintained in the AWHS handbook.
• Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.
• Skilled in organization, attention to detail, and task prioritization.
• Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Skilled in understanding patient needs to provide exceptional customer service.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; Associates degree or higher preferred.
• 2-3 years of previous administrative and clerical medical office experience.
• Experience using Phreesia and Centricity preferred.
• Experience operating office equipment.
• Experience in customer service field.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer.
• Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.
• Must communicate and comprehend effectively
• Potential stress if dealing with multiple tasks and staff members.

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Checks patients in and gathers ID cards, insurance cards, and patient demographics when needed.
• Prepares a daily schedule of examinations for each provider.
• Uses Phreesia to ensure patients are properly checked-in.
• Retrieves patient files, checks for correct sequence of papers, inserts and scans new patient record forms, and places files in sequence for physician examination or treatment.
• Accurately scans patients chart documentation into the EMR in a timely manner.
• Accesses, prints and schedules new appointment requests received from website.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Calls 911, telephones taxis or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Opens and sorts office mail. Delivers outgoing mail to the post office at end of day. Send packages and patient letters via FedEx, USPS, or UPS.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• As needed, schedules appointments for the physicians to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms.
• As needed, receive payment and record receipts for services.
• Other office and reception duties as assigned and needed.
  Requirements: