Medical Receptionist is responsible for managing all aspects of surgery scheduling, patient inquiries, and pre-operative preparations. This includes booking surgeries, coordinating with surgeons, managing the operating room schedule, and providing patients with pricing and surgery-related information. also handles patient inquiries, provides guidance on available services, and may assist in driving sales of surgical services.

QUALIFICATIONS:

• Education: High school diploma or equivalent is required. A degree or certification in healthcare administration, nursing, or a related field is preferred.
• Experience:
• 2-3 years of experience in a hospital, clinic, or healthcare setting, ideally in surgery coordination or patient care.
• Experience in customer service and sales is a plus.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with medical terminology, insurance processes, and healthcare systems.
• Proficiency in computer systems and medical software (e.g., electronic health records, scheduling software).

• Surgery Scheduling and Coordination:
• Schedule surgeries by coordinating available dates with surgeons, anesthesiologists, and the operating room team.
• Ensure proper documentation and pre-surgery approvals are in place, including insurance verification and patient consent forms.
• Communicate and confirm surgery details with patients, including the time, location, and necessary pre-operative instructions.
• Manage the surgical calendar and coordinate with all relevant departments (e.g., anesthesia, nursing, and OR staff) to ensure smooth workflow.
• Patient Communication and Inquiries:
• Serve as the primary point of contact for patients inquiring about surgeries.
• Provide clear and detailed information to patients regarding the surgical process, including pre-operative and post-operative care.
• Answer patient questions regarding surgery pricing, payment plans, and insurance coverage.
• Sales and Promotion:
• Assist in promoting the clinic’s or hospital’s surgical services by providing patients with accurate and persuasive information about the benefits of specific procedures.
• Actively engage with patients to ensure they understand the full range of available services and facilitate the booking of additional services if appropriate.
• Achieve sales targets by offering surgical packages or bundled services.
• Administrative Duties:
• Maintain accurate and up-to-date records in the hospital’s electronic health system, ensuring all patient information is correctly recorded.
• Track surgical schedules and provide reminders to patients regarding upcoming procedures.
• Prepare and distribute surgical reports and documentation to relevant departments and stakeholders.
• Financial and Pricing Coordination:
• Provide patients with surgery cost estimates, including detailed breakdowns of procedure costs, potential additional fees, and payment options.
• Coordinate with the finance and billing departments to ensure smooth and timely payment processing.
• Pre- and Post-Surgical Support:
• Assist patients in preparing for surgery by providing necessary instructions regarding diet, medication, and pre-operative tests.
• Offer guidance and support to patients post-operatively, ensuring they understand follow-up care, medication schedules, and any potential complications.