Full job description

Songbird Medical – Burlington, Ontario

Songbird Medical is seeking a friendly, dependable, and experienced Medical Receptionist to join our busy family medicine clinic. This is a temporary full-time position covering an employee leave for a of minimum of two months, with the possibility of an extension and the potential to develop into a permanent full-time position.

Position Details

• Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m.
• Hours: Full-time
• Term: Minimum two-month contract
• Start Date: ASAP
• Location: Songbird Medical, Burlington, Ontario
• Future Opportunity: Possibility of an extended contract or eventual permanent full-time employment

Responsibilities

• Greet patients in a friendly, professional, and welcoming manner
• Answer a high volume of telephone calls and respond appropriately to patient inquiries
• Schedule, confirm, cancel, and reschedule appointments
• Communicate effectively with patients, physicians, pharmacies, specialists, hospitals, and other healthcare providers
• Accurately document patient messages and direct them to the appropriate physician or staff member
• Register patients and verify demographic and health card information
• Scan, file, fax, and manage incoming medical reports and correspondence
• Maintain patient confidentiality and comply with all applicable privacy requirements
• Assist physicians and other staff with daily administrative duties
• Manage competing priorities while remaining calm and professional in a busy clinical environment
• Complete other reception and administrative duties as required

Qualifications

• Previous medical receptionist or medical office assistant experience is required
• Experience working in a family medicine clinic is strongly preferred
• Experience with TELUS PS Suite EMR is considered a strong asset
• Excellent telephone manner and customer service skills
• Strong written and verbal communication skills
• Accurate and efficient data-entry and documentation skills
• Ability to multitask, prioritize, and work independently
• Ability to remain calm, respectful, and solution-focused under pressure
• Dependable, punctual, hardworking, and willing to contribute as part of a team
• Understanding of patient confidentiality and privacy obligations
• Must be available to work Monday to Friday from 9:00 a.m. to 5:00 p.m.

About Songbird Medical

Songbird Medical is a busy family medicine clinic serving more than 11,000 patients. Our team includes seven family physicians and dedicated administrative staff who work together to provide professional, compassionate, and efficient patient care.

How to Apply

• Please submit your résumé, along with a brief cover letter outlining your medical office experience and availability, to songbird.resumes@gmail.com.