SPECIAL REQUIREMENTS OF THE POST

1. An understanding, acceptance and adherence to the need for strict confidentiality
2. An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients’ enquiries and requests
3. Excellent communication skills
   Job Types: Part-time, Permanent
   Pay: From £12.21 per hour
   Expected hours: No less than 22 per week

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• On-site parking
• Sick pay

Experience:

• Medical Receptionist: 1 year (required)

Work Location: In perso

RECEPTION DUTIES

1. Ensure efficiency of appointment system for routine and urgent appointments and monitor flow of patients into consulting and treatment rooms
2. Explain practice arrangements and formal requirements to new patients.
3. Respond to all queries and requests for assistance from patients and other visitors
4. Enter requests for home visits into visit book, and onto computer, stating time and including all relevant information. Where necessary inform the duty doctor.
5. Ensure that requests for prescriptions are actioned where possible within two working days
6. Maintain and update patient records
7. Scan relevant documents into patients’ electronic records