MEDICAL RECEPTIONIST/SECRETARY

Full Time – 37 hours per week over 4.5 days
Burnfield Medical Practice is looking for an additional enthusiastic, self-motivated full time staff member to join our growing reception team.
The ideal candidate will have excellent communication skills, good time management and the ability to work under pressure. You need to be able to work using their initiative and manage tasks independently as well as working within the team.
This is an interesting and varied role which will include working in the front office as well as providing administrative support to the GPs and the wider practice team.

Duties:

• Greet patients warmly and assist them with check-in and check-out procedures
• Manage appointment scheduling, confirmations, and cancellations efficiently
• Answer phone calls and respond to inquiries in a courteous manner
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Maintain patient records accurately and ensure confidentiality is upheld
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Process Clinical correspondence and results. Ensuring they are sent to the appropriate clinician.
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

QUALIFICATIONS

• Excellent communication skills, both verbal and written
• Strong attention to detail with the ability to maintain accuracy in record keeping
• Ability to work well under pressure while maintaining a professional demeanour
• A compassionate approach towards patients, demonstrating empathy and understanding
• Administrative experience showcasing proficiency in managing office tasks is desirable but not essential

• Greet patients warmly and assist them with check-in and check-out procedures
• Manage appointment scheduling, confirmations, and cancellations efficiently
• Answer phone calls and respond to inquiries in a courteous manner
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Maintain patient records accurately and ensure confidentiality is upheld
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Process Clinical correspondence and results. Ensuring they are sent to the appropriate clinician.
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager