About the role

As the first point of contact for our patients, you will play a key role in delivering a warm, professional and efficient patient experience.

Key responsibilities

• Greeting patients and managing front desk operations
• Scheduling and managing specialist appointments in Genie
• Processing billing, including Medicare, DVA and private health claims (ECLIPSE)
• Handling incoming calls, referrals and correspondence
• Managing patient records and maintaining strict confidentiality
• Supporting our specialists and clinical team with day-to-day administration

About you

• Demonstrated experience using Genie practice management software (essential)
• Previous experience in a medical reception role, ideally in a specialist practice
• Excellent communication and interpersonal skills with a warm, patient-focused manner
• Strong attention to detail and ability to multitask in a busy environment
• Sound knowledge of Medicare billing; ECLIPSE experience highly regarded
• Professional presentation, reliability and a positive team attitude
• Available for an immediate start

About us

Canberra Region Neurology and Pain Centre is a well-established, ACHS-accredited specialist practice and day hospital operating across two convenient ACT locations (Phillip and Bruce). Our multidisciplinary team provides neurology, pain medicine, neurosurgery, rehabilitation, neurophysiology and infusion services to patients across the Canberra region.

• Benefits

About the role

As the first point of contact for our patients, you will play a key role in delivering a warm, professional and efficient patient experience.

Key responsibilities

• Greeting patients and managing front desk operations
• Scheduling and managing specialist appointments in Genie
• Processing billing, including Medicare, DVA and private health claims (ECLIPSE)
• Handling incoming calls, referrals and correspondence
• Managing patient records and maintaining strict confidentiality
• Supporting our specialists and clinical team with day-to-day administration

About you

• Demonstrated experience using Genie practice management software (essential)
• Previous experience in a medical reception role, ideally in a specialist practice
• Excellent communication and interpersonal skills with a warm, patient-focused manner
• Strong attention to detail and ability to multitask in a busy environment
• Sound knowledge of Medicare billing; ECLIPSE experience highly regarded
• Professional presentation, reliability and a positive team attitude
• Available for an immediate start

About us

Canberra Region Neurology and Pain Centre is a well-established, ACHS-accredited specialist practice and day hospital operating across two convenient ACT locations (Phillip and Bruce). Our multidisciplinary team provides neurology, pain medicine, neurosurgery, rehabilitation, neurophysiology and infusion services to patients across the Canberra region.

• Benefits