Working in collaboration with the Administrative Manager, Scheduling Team and Operations manager, this position requires coordinating complex clinic schedules and be the resource for non-clinical information, scheduling and answering phone calls.

EDUCATION, TRAINING AND EXPERIENCE:

· Post-secondary education in office administration (preferably medical) or a combination of experience and relevant education.
· Scheduling experience in a busy clinic setting is an asset.

EXPERIENCE

6 months-1 year of recent experience as a Medical Office Administrator preferred. Recent graduates are welcome to apply.

SKILLS AND ABILITIES

· Exceptional verbal communication skills in English with professional phone etiquette
· Demonstrated ability to work responsibly in an interdisciplinary team environment.
· Demonstrated effective communication (written and verbal), organization and interpersonal skills.
· Demonstrated effective problem-solving skills, critical thinking, and the ability to prioritize in a fast-paced clinical environment.
· Demonstrated initiative and judgment appropriate for the position.
· Demonstrated computer skills including Microsoft Office
· Demonstrated ability to accept assigned or delegated functions.
· Demonstrated ability to remain focused, flexible, and prioritize tasks in a busy and high-stress environment.

· Schedule, coordinate and confirm referrals and appointments, using judgment to reschedule or book according to changing priorities, ensuring appointments are booked within provincial access targets.
· Coordinate and book diagnostic tests and follow-up appointments to best meet patient needs.
· Keep track of external referrals and follow up on reports.
· Ensure to register patients on patient database system and attach all required reports.
· Maintain confidentiality for all patient and staff personal and health information.
· Lead the proactive scheduling of clinics according to physician availability, referral volumes, etc.