Role summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
The following list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.
Reception/Care Co-Ordinator duties:
· Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
· Deal with all general enquiries, explain procedures and make new and follow-up appointments.
· Booking patients into appointment systems and ensuring appointment system is monitored through the day
· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
· Enter requests for home visits into the home visits book/screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
· Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
· Take action on clinicians’ Tasks for further information/patient contact information etc. (including computerised practice notes).
· Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
· Process Scanning of patients mail on a daily basis
· Deal with patient requests via email
· Enter and update patient information on to the computer as required.
· Prepare clinical rooms for surgeries and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).

Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

· When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Covering colleagues’ holiday and sick cover as required.
• Process incoming and outgoing mail according to practice protocols.
• Record actions taken in patient record where appropriate or in accordance with practice protocols.
• Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area
• Any other administration duties as necessitated by the needs of the practice.

Please note we work a two-week rolling rota; however, the successful candidate will have to be flexible.
Week one-
Monday- 7.45am- 1.30pm
Tuesday- 7.45am- 2pm
Wednesday- 1.30pm-6.30pm
Thursday- 1.00pm-6.30pm
Friday- 1.30pm- 6.30pm
Week two-
Monday- 1.30pm- 6.30pm
Tuesday- 1.00pm-6.30pm
Wednesday- 1.30pm-6.30pm
Thursday- 7.45am-2.00pm
Friday- 7.45am-1.30pm
Job Types: Part-time, Permanent
Pay: £12.30 per hour
Expected hours: 27.5 per week

Benefits:

• Free flu jabs
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Application deadline: 25/04/2025
Reference ID: Medical receptionis

Please refer the Job description for details