JOB SUMMARY:

Join our dedicated team at Newquay Health Centre, where we are committed to providing excellent patient care in a supportive and friendly environment. We are currently seeking a proactive and compassionate Care Navigator to join our busy GP practice team.
As the first point of contact for many of our patients, you’ll play a key role in ensuring they receive the right care, from the right person, at the right time.
The ideal candidate would have proven experience within a busy administrative environment, and previous NHS employment would be an advantage.

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

MAIN DUTIES OF THE JOB:

As a Care Navigator, you will support the practice team in delivering high-quality, patient-centred care. You will aid the smooth and efficient flow of patients by assessing and directing patients queries appropriately, assisting the clinical team by managing appointments and supporting our triage team to help patients access the most appropriate services whether that’s with a GP, nurse, pharmacist, or one of our community and specialist partners.

KEY RESPONSIBILITIES:

Greet and assist patients in a courteous and professional manner.
Manage appointment bookings and cancellations efficiently.
Handle online, telephone and face-to-face enquiries from patients and other health care providers.
Process incoming documents (e.g. hospital letters, test results.
Maintain patient records and ensure confidentiality at all times.
Assist with administrative tasks as required by the practice.