This position is for 25 hours per week over 5 days, Monday to Friday, on a shift basis, working 8am to 1pm one week and 1.30pm to 6.30pm the following week.

JOB DESCRIPTION

JOB TITLE: Receptionist

JOB SUMMARY

The post holder will be responsible for providing effective and efficient reception support to the practice. The role will require a high degree of organisational skills and excellent working knowledge of administrative systems. The post holder will be required to work as part of a team and to cover during periods of staff absence at both Castleford Medical Practice and Patience Lane Surgery.

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

JOB RESPONSIBILITIES

• Answering the practice telephones in a timely manner.
• Booking appointments for patients with the appropriate clinician.
• Receive patients who are attending for appointments and ensure their details, including address and telephone numbers, are up to date.
• Checking the online consultation system daily and responding as appropriate.
• Process prescription requests.
• Look into and respond to patient queries.
• Book hospital transport for patients who meet the transport booking criteria.
• General admin duties such as culling and tagging, filing, scanning, and photocopying as required.
• Ensure the reception area is adequately stocked up with new patient packs, appointment cards, and any other appropriate forms.
• Ensure new patient registration forms are completed correctly and added onto the clinical system in a timely manner.
• Receive and dispatch incoming mail and ensure outgoing mail is taken to the post office daily.
• Undertake task requests from the GPs on the clinical system.
• Book interpreters for non-English speaking and sign language patients using the commissioned interpreting service.
• Ensure samples provided by patients are tested by the clinical team and/or sent to the pathology lab after both morning and afternoon clinics.
• Ensure the reception opening and closing procedure is adhered to daily.