MEDICAL RECEPTIONIST at CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

19.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception services, Office management, Electronic health record, Customer service, Communication, Trauma-informed care, De-escalation techniques, Phone etiquette, Mail operations, Administrative support, Crisis intervention, Scheduling, Data entry, Bilingual

Industry

Non-profit Organization Management

Description

Description We are Hiring! Job Posting: Medical Receptionist Location: Rochester, NY Department: Administration Employment Type: Full-Time Schedule: M-F, 8am-5pm Salary: $18.00-19.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under the supervision of the Intake and Placement Manager, the Medical Receptionist serves as part of the reception and Outpatient Behavioral Health administrative team and is responsible for providing reception services including phone calls, visitor procedures, mail operations, and other general office functions. The Medical Receptionist will provide general reception services at 79 North Clinton. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment. Essential Duties and Responsibilities · Provides high quality reception services including handling incoming and outgoing calls, welcoming and directing visitors, facilitating mail processing and other general office coordination functions. · Provides friendly and helpful assistance to all staff, callers, and visitors. · Works in the Client’s Electronic Health Record as required. · Coordinates with reception team to ensure all calls are answered live, during business hours. · Monitors after hours voice mail inbox and ensure all callers receive a response and follow-up · Maintains a customer service mindset and triages caller and visitor needs to ensure all transfers to other staff and programs are timely and responsive. · Demonstrates professionalism and compassion to all callers and visitors understating the sensitive nature and crisis needs many people seeking services are facing · Maintains a working knowledge of available resources & agencies in the community that can support a variety of client needs. · In coordination with facilities staff, ensures safe, clean, and organized and welcoming reception area for all visitors · In coordination with security staff, coordinates sign-in and security procedures with consideration of maintaining a trauma informed environment · Maintains a calm, client-centered, low-stress environment utilizing de-escalation techniques as needed · Coordinates with administrative and program leadership to ensure reception staff have updated staff and program directories · Maintains a working knowledge of available programs and resources within CCFCS and the community that can support a variety of client needs. · Provides relevant documentation in the event of an incident or other notable event · Coordinates general office management duties including monitoring supplies, supply of marketing or informational material, maintenance work orders, and various coordination with other office sites · Responsible to work with mail courier and ensure mail handling operations are followed · Participates in relevant Agency meetings and/or trainings · Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops. · Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse · Other duties as assigned Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required. Requirements Qualifications Education: High School Diploma or equivalent required Experience: At least 2 years of reception or office management role in a medical or health care setting Experience working in an Electronic Health record system Bilingual (Spanish/English preferred. Top Benefits and Perks: Competitive salary and 403b retirement plan Generous time off package and work-life balance Comprehensive benefits package Supportive and collaborative environment Opportunities for growth and development Intrinsic reward of truly making a difference in people's lives Join us and help make a positive impact on our community! ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Responsibilities

The Medical Receptionist provides essential reception services, including managing phone calls, welcoming visitors, and handling mail operations. They also support the outpatient behavioral health team by maintaining a trauma-informed environment and managing electronic health records.