MEDICAL RECEPTIONIST/ADMINISTRATOR

Salary: £15/hour
Location: London, Clapham Common, SW4
Job Type: Part-time
Hours: Approx. 8-20 hours per week (1-2 days coverage)
Working Days: To be determined. The clinic is currently open on Wednesday, Friday, and Saturday
We seek a dedicated medical receptionist/administrator to join our private dermatology clinic. Currently, the clinic is operated by one consultant (the owner), and this role is crucial for ensuring its smooth operation.

QUALIFICATIONS AND SKILLS:

• Proven experience in a similar reception/administrative role within a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in handling confidential information with discretion.
• Ability to work well under pressure and prioritise tasks effectively.
• Familiarity with medical terminology and procedures is an advantage.

• Welcome patients and greet visitors, ensuring a positive and warm impression of the clinic.
• Register new and upcoming patients.
• Book appointments for clinic visits and referrals to external specialists.
• Assist doctors and patients in urgent situations.
• Maintain a tidy and organised reception area, bathroom, and doctors’ rooms.
• Respond to phone calls and handle all clinic correspondence, including emails and mail.
• Manages a remote/out-of-hours agency, ensuring timely response to all enquiries and smooth operations.
• Maintain accurate and up-to-date patient records and notes.
• Order office and medical supplies, as well as medical equipment.
• Familiarise yourself with the software used for patient booking (training provided).
• Chase clinical letters and test results from laboratories, external doctors, and hospitals.
• Raise invoices, bill insurance companies and chase payments (training provided).
• Handle prescriptions issued to patients.
• Oversee the efficient functioning of the entire clinic.