We are looking for an enthusiastic, reliable, friendly, resilient and flexible individual to join our small Patient Services team.
The role will include: answering and making telephone calls, monitoring emails, booking appointments, handing out prescriptions and taking payments, checking patients in for appointments, dealing with incoming post and document scanning to patient records. The role is under constant review and development as we make improvements and therefore an ideal candidate will be open to fresh ideas and good at problem solving. It is a fast-paced role, requiring multi-tasking, prioritising skills and an ability to stand your ground whilst remaining cheerful and polite.
The position is for 16 hours per week over four days (Monday and Wednesday 1-5pm & Thurs and Fri 8-12) but the successful candidate must be available to cover colleagues’ annual leave and/or sickness, sometimes at short notice. There may be a little flexibility in the arrangement of hours.

8. SPECIAL REQUIREMENTS OF THE POST

• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquires and requests.
• Excellent communication skills.

1. RECEPTION DUTIES

• Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
• Ensure that patients without appointments but who need urgent consultation, are seen in a logical a non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
• Explain internet access arrangements to patients and ensure correct security procedures are followed.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Respond to all queries and requests for assistance from patients and other visitors.
• Monitor and action incoming emails.
• Refer all requests for home visits to the Duty Doctor.
• In conjunction with the Dispenser ensure that requests for prescriptions are actioned where possible within two clear working days.
• Action requests for ambulance transport.
• Ensure reception and waiting areas are kept neat and tidy.

7. ANY OTHER DELEGATED DUTIES CONSIDERED APPROPRIATE TO THE POST

• Daily filing and scanning
• Opening and distribution of daily post.
• Recording information in appropriate message books for colleagues including the deceased book.
• To ensure that all working areas are kept tidy and ready to use by incoming colleagues together with information about any unresolved or urgent matters.