Medical Receptionist at Cypress Healthcare Partners

, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

25.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingualism, Electronic Medical Records, Patient Scheduling, Multi-line Phone Systems, Payment Collection, Patient Registration, Medical Triage Assistance, Microsoft Word, Microsoft Excel, Clerical Administration, Customer Service, Spanish Fluency

Industry

Hospitals and Health Care

Description

Doctors on Duty in Santa Cruz, CA is now hiring for a full-time medical receptionist. This is a full-time benefited position. Weekends and evenings are required, and you must be bilingual. Apply today! GENERAL SUMMARY OF DUTIES: Under the direct supervision of the Clinic Manager, answer multi-line phone system, take messages using the clinic's Electronic Medical Record, register and schedule patients, collect copayments and follow office payment policies, check-out patients and schedule follow-up visits, and perform various other clerical duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer phones quickly (by the second ring) and courteously, using approved telephone techniques and etiquette. Telephone skills must be exceptional. Determine the nature of the call and direct the caller to the appropriate department and/or take a message using a correct grammar by typing into the patient's electronic medical record (EMR) and route to the physician or nurse. Register patients by obtaining patient demographics and other information, and schedule appointments by following physician preferences using the EMR. Explain insurance contracts and payment policies to patients. Greet and check in patients, using the physician EMR. Obtain patient demographic and insurance information, and enter into the physician practice EMR. Verify demographic information for all patients. Assist medical and clinic staff with triaging patients and expedite rooming patients in exam rooms and treatment areas. Collect patient co-pays, deductibles, and payments for services, strictly following the practice's payment policies. Filing/Scanning. Perform clerical duties (e.g., photocopying, scanning, typing, forms, mailing, faxing, etc.) Perform patient "callbacks" as requested by the Manager, Supervisor, and/or Physician. Reminder calls to patients regarding follow-up office visits and scheduled appointments. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. SCHEDULE- Must have evening and weekend availability EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. This person must be bi-lingual. Must demonstrate receptionist experience or ability to manage incoming phones for small to medium-sized businesses. Basic computer skills are required; must be able to use computer-based e-mail systems and Electronic Medical Record (EMR). Experience with computer word processing (MS Word) and spreadsheet (MS Excel) preferred. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to speak well and clearly, using appropriate grammar. Must have a pleasant voice and telephone demeanor. Must be bilingual, and fluent in English and Spanish. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CONDITION OF EMPLOYMENT: Due to the county mandates, during the flu season, healthcare workers must be vaccinated or wear a mask.

Responsibilities

Manage the clinic's multi-line phone system and handle patient registration, scheduling, and check-out processes. Perform essential clerical duties including payment collection, filing, and coordinating patient callbacks.