Monday 08:45 to 13:45
Tuesday 08:45 to 13:45
Friday 12:45 to 18:45
or
Monday 13:45 to 18:45
Wednesday 13:45 to 18:45

JOB SUMMARY:

You will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. You will be the first point of contact for patients contacting the practice and you are to portray the practice in the highest possible professional manner. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. You will be flexible.

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• greet patients and visitors to the practice
• book in, amend and cancel patient appointment
• ensure that patients without appointments but who need urgent attention are booked into appropriate slots, or referred to the duty doctor where necessary
• receive and accurately record requests for home visits, assessing urgency in accordance with the practice’s protocols
• print off home visit summary sheets
• ensure computerised appointment system is up-to-date
• respond and/or redirect all patient and visitor requests accordingly
• explain practice arrangements and formal requirements to new patients and temporary residents
• registration of new patients
• advise patients of relevant charges for private services
• issue repeat prescriptions according to practice procedures
• scanning correspondence, reports, results etc. electronically in correct patient record
• re-stocking of information leaflets as appropriate
• ensuring telephone calls are documented and redirected accordingly
• undertake administration tasks as allocated on rota organised by the line manager
• action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately – switched to answer machine at close of business each day
• ensure up-to-date maintenance of both computerised and manual filing systems
• check practice emails on an hourly basis.
• check patient messages on EMIS medical system and action
• maintain deceased noticeboard
• amalgamation of new patient records
• check fridge daily for lab specimens
• restock and clear rooms after each surgery
• daily eConsult requests
• Care navigation for patients
• ensure reception and waiting areas are kept neat and tidy
  This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. You will work safely at all times in accordance with legislative requirements and practice policies