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Medical Receptionist at Eastern Virginia Medical School
Norfolk, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Access, Scheduling, Insurance Verification, EHR Management, Front Office Operations, Customer Service, Appointment Confirmation, Copay Collection, Demographic Updates, Phone Etiquette, Patient Portal Support, Administrative Support

Industry

Higher Education

Description
Overview The Department of Dermatology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team. The Medical Receptionist serves as the first point of contact for patients and visitors, creating a welcoming and professional environment while ensuring efficient front-office operations. This role is responsible for coordinating patient access, managing scheduling workflows, verifying insurance coverage, and supporting clinical teams through accurate administrative processes. Responsibilities Open and/or close the office. Schedule patient appointments, call patients to remind and confirm appointments, reschedule patients from reschedule list, and make sure providers and residents schedules are full. Check patients in and out, collect copays, balances, self-pay, and cosmetic fees at time of service. Update patient’s insurance and demographic information in the EHR. Answer multi phone line and transfer patients to the proper department. Set patients up with our patient portal (MyChart) and trouble shoot any problems they are having. Ensure waiting room is clean and organized. Give directions to patients and visitors. All other duties as assigned. Qualifications Minimum Qualifications and Skills: Professional, customer service-oriented individual is required Preferred Qualifications: Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. Location : Location US-VA-Norfolk
Responsibilities
The Medical Receptionist acts as the initial point of contact for patients, managing front-office operations including scheduling, insurance verification, and collecting fees. This role supports clinical teams through accurate administrative processes and ensures a welcoming environment for all visitors.