JOB SUMMARY

The purpose of this role is to:
· Provide general assistance to the practice team and project a professional, positive and friendly image to patients and visitors, either in person or on the telephone
· Receive and direct patients in accessing the appropriate service or healthcare professional in a courteous and effective way
· Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical and administrative support to the clinical staff and other members of the practice team
· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health care agencies

CONFIDENTIALITY

· In the course of seeking treatment, patients entrust us with or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
· In the performance of the duties outlined in this job description, the post holder may have access to confidential relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The duties and responsibilities to be undertaken by members of the practice Reception /administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the reception manager /practice manager dependent on current and evolving practice
Workload and staffing levels:
· Opening up/locking up of the practice premises and maintaining security in accordance with practice protocols
· Maintaining and monitoring the practice appointment system
· Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
· Taking messages and passing on information
· Filing and retrieving paper work
· Processing repeat prescriptions in accordance with practice guidelines
· Computer data entry /data allocation and collation ; processing and recording information in accordance with practice procedures
· Initiating contact with and responding to requests from patients, other team members and associated health care agencies and providers
· Clearing and re-stocking of consulting rooms as required
· Providing clerical assistance to practice staff as required from time to time using the relevant applications and equipment such as Microsoft Word(data processing ), Excel , Emis and Docman, filling, photocopying scanning, and work flowing documents
· Any Administration relating to on line services
· Promoting practice services
· Keeping the reception area, notice boards and leaflets tidy and free from obstruction and clutter
· Assist with and contribute to the practice’s participation in enhanced services and QOF requirements
· Any other tasks assigned to you which are deemed reasonable and within your capability.