Medical Receptionist at FAMILY HEALTH CENTERS OF SOUTHWEST FLORIDA INC

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Reception, Telephone Answering, Appointment Scheduling, Corporate Compliance, Information Provision, Medical Chart Management, Protocol Adherence, Patient Triage Referral, Medical Manager Proficiency, Insurance Verification, Electronic Health Record, Typing, Organizational Skills, Interpersonal Skills, Customer Service, Bilingual English/Spanish

Industry

Hospitals and Health Care

Description

Description Excellent opportunity to join a stable company providing patient care in Adult Medical. We are looking for a dependable, dedicated, and respectful person to join our team. Outstanding compensation including generous paid time off, 9 paid holidays, excellent health benefits, a company paid pension, multiple bonuses, and more! POSITION DESCRIPTION: Receives visitors or patients, ascertains their needs and directs them accordingly. Answers telephones, makes appointments and performs other related reception area duties. Adheres to Corporate Compliance program, by reporting improper or unethical conduct, violation of applicable laws, regulations or program requirements. DETAILED DUTIES AND RESPONSIBILITIES: Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly. Answers questions and provides information directly to person or on telephone, based on knowledge of Center, department, policies, procedures and regulations. Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc. Answers telephone calls using proper protocol. Reschedules patients' appointments, notifies patients of any changes in appointments. Properly records "No Shows" and updates scheduler system information. Immediately refers any "Walk-In" patients to medical triage, if they present with severe or unusual symptoms or complaints. Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner. Performs additional duties, such as translation, as may be required. Proficient in Medical Manager, including patient registration, updating insurance and procedure entry. May be asked to function in this capacity as staffing needs dictate. Verification of and authorization by insurance. Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently. Other duties as required. Requirements TRAINING AND EXPERIENCE: High School Diploma, GED or equivalent training and experience Prior medical receptionist experience preferred Ability to perform multiple tasks. Basic math and computer skills SPECIAL REQUIREMENTS: Bilingual English/Spanish preferred Pleasant phone manners and professional appearance Excellent customer service skills KNOWLEDGE, SKILLS AND ABILITIES: Good organizational skills Ability to manage multiple tasks simultaneously Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff Computer literate, with good typing skills, 35 WPM Working knowledge of medical records and electronic health record system

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Responsibilities

The role involves managing the reception area by greeting and directing visitors or patients, answering telephones, and handling appointment scheduling according to established protocols. Detailed duties include securing necessary patient information, recording no-shows, referring walk-ins with severe symptoms to triage, and ensuring all patient interactions are conducted respectfully.