Full job description

Job Overview

Join our dynamic healthcare team as a Medical Receptionist, where your friendly demeanor and organisational skills will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate patient appointments, and ensure a smooth flow of administrative tasks. Your enthusiasm and attention to detail will help create a welcoming environment that promotes excellent patient care and efficient clinic operations. This position offers an exciting opportunity to contribute to a compassionate healthcare setting while developing your administrative expertise.

Duties

• Greet patients and visitors warmly, creating a positive first impression
• Schedule, confirm, and reschedule patient appointments using our clinic management system
• Handle incoming phone calls, answer inquiries, and direct calls appropriately
• Maintain accurate patient records, update personal information, and process forms
• Coordinate communication between patients, clinical staff, and other departments to ensure seamless service delivery
• Navigate patients to the most appropriate person or service
• Support the Triaging Clinicians with bookings of acute and routine appointments
• Liaise with Community Services and Hospitals for correspondence and results where appropriate
• Work closely as a team providing support to one another
• Ensure building security - have thorough knowledge of doors/windows/alarm
• Any other tasks as allocated by Team Leaders, Management or Partners.

Skills

• Proven office experience with strong organisational skills
• Excellent communication skills, both verbal and written
• Ability to multitask efficiently in a fast-paced environment
• Friendly demeanor with a professional attitude that fosters trust and comfort among patients
• Attention to detail to ensure accuracy in documentation

This role is perfect for motivated individuals eager to make a positive impact in healthcare and work as a team. We value energetic team players who thrive on working in a fast-paced environment providing exceptional service while maintaining professionalism.

Note: This description is not intended to establish a total definition of the job, but an outline of the duties.

Hours of work: 37 per week

Days of work:

Monday: 0800 - 1730

Tuesday: 0800- 1730

Wednesday: 0800- 1800

Thursday: Day Off

Friday: 0815 - 1800

Pay: £24,521.28 per year

Benefits:

• Company pension
• Free flu jabs
• Free parking
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