About us
Excellent opportunity at the Gordon Doctors in Gordon NSW, to join our patient focused and friendly team, delivering the highest level of service. We are looking for the right person who brings positivity, compassion, maturity and ability to embrace the epitome of healthcare. This is not a corporate or group, is privately owned and functions as a pleasant environment to do excellent work in care.

Qualifications & experience

• A compassionate and caring nature
• Excellent presentation, phone manner, communication and persuasion skills
• High computing skills are required
• Attention to detail and accurate administration skills
• Proven ability to prioritise and multitask in a very fast paced/dynamic environment calmly while maintaining excellent service and demeanour
• Confident in leading and managing customer flow
• Ability to work independently with autonomy as well as communicate well with a team
• Discretion in maintaining privacy
• More than 5 years experience in customer/client service and/or administration, in healthcare or other industries
• Candidates living locally will be prioritised

Tasks & responsibilities
As the face of the practice, you will hold an important position, demonstrating world class service from booking appointments on the telephone to directing patients appropriately. You will be liasing with doctors, nurses, patients, other healthcare professionals and many parties in performing administration duties which include among others, billings, payments and claims. Maintaining a highly professional environment as well as ensuring infection control standards are met, will ensure only the best can be expected from our practice.

Availability:

• Position 1: 20-30 hours suitable for permanent candidate, with option to work up to full time and develop skills. Experience and locally based preferred.
• Combination of morning shifts finishing 2pm and afternoon shifts finishing 7pm+
• Flexibility is required in rostering to fill in for holidays and busy times as the same will be afforded yourself by your team of 4-6 weeks per year or by prior arrangement

Benefits

• Be part of a dedicated team working in a satisfying and friendly environment
• Making a difference to people and their lives
• Maintain work life balance in this part-time local role
• Further professional development in healthcare management
• Training for the right candidate perfectly suited to service role

Only shortlisted candidates will be contacted.
Job Types: Part-time, Permanent, Casual
Pay: $35.00 – $40.00 per hour
Expected hours: 20 – 30 per week

Benefits:

• Professional development assistance

Schedule:

• Afternoon shift
• Day shift
• Evening shift

Supplementary Pay:

• Overtime pay

Experience:

• Medical administration: 2 years (Preferred)
• Customer service: 2 years (Required)

Language:

• Fluent English (Required)

Work Location: In perso

Please refer the Job description for details