See Full Job Description attached Summary of Responsibilities below: - Provide a reception service to patients and healthcare professionals both within and outside the Practice Respond to all queries and requests for assistance in an efficient and courteous manner, answering general enquiries and explaining Practice procedures Understand fully Practice appointment systems, including regular and incidental variations, and report any problems Receive and accurately record requests for home visits, assessing urgency in accordance with Practice protocols Ensure patient records are accurate, up-to-date and made available to clinicians as needed Ensure that appropriate correspondence, reports, results, etc. are recorded, actioned and stored in accordance with Practice protocols and the Data Protection Act 1998 Respond to requests for access to medical records, reports, etc. in accordance with the Access to Health Records 1990 and Access to Medical Records Act 1988 Ensure all information, both incoming and outgoing, is actioned in an appropriate and timely manner. Use judgement to interpret and assess the relative urgency of each request.
Communicate with people at all levels in a polite and constructive manner, with proper regard to confidentiality Make appropriate use of the available channels of communication, e.g. telephone, sms, email, written, face-to-face Know under which circumstances clinical and non-clinical advice should be sought Assess the risk associated with any unusual situation and seek guidance where appropriat

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