Medical Receptionist at Griffith University

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

80321.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Reception, Administrative Support, Client Booking Management, Financial Reconciliation, Billing, Triage, Customer Service, Interpersonal Skills, Multitasking, Microsoft O365, Genie, Point and Click

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description Join Griffith University’s dedicated Student Wellbeing and Accessibility team and contribute to a supportive, inclusive community that prioritises student and staff wellbeing. Based at the Gold Coast campus, this is a continuing 0.8 FTE (80%) part‑time Medical Receptionist position (this position is known internally to Griffith University as Student Services Officer). As the first point of contact, you will support students, clients, staff, and external agencies, working closely and in collaboration with teams across Health & Medical Services, Counselling & Wellbeing, Disability & Accessibility, Chaplaincy, and visiting health practitioners. Your responsibilities will include: providing high level administrative support managing client bookings for Student Wellbeing & Accessibility processing billings and undertaking financial reconciliation for the Health and Medical Service The clinic operates between 8.30am – 4.30pm Monday to Friday. This part-time position has fixed working days, making it best suited to candidates with ongoing availability and those able to commit to a consistent weekly schedule. Due to the set workday requirements of the role, this position may not be suitable for those with changing availability due to study or other commitments. The successful candidate will need to be available for varied rostered start times of 7.45am, 8am or 8.30am and available to work until 4:30pm. About you It is essential you have demonstrated experience as a Medical Receptionist working in a clinical/medical environment. In addition you are a team player, have excellent interpersonal skills, are respectful and willing to go the extra mile. you can multitask, provide high level administrative support across the unit, manage billing within the Health and Medical Services and be responsible for the management of cash and EFTPOS transactions and reconciliation. you are familiar with practice management systems (Genie and Point and Click preferred, but not essential), coordinating practitioner appointment books, appropriately triaging clients and adept at systems including Microsoft O365. highly developed customer service skills which will ensure you thrive in this role. It is also essential you be, and remain, vaccinated against the following vaccine preventable diseases during their employment: measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B. A blue card is required in this position, so either you need to have a blue card or be comfortable with obtaining a Blue Card (Griffith University will cover these costs). Salary range The full-time base salary is HEW Level 4, $76,126 - $80,321 + 17% superannuation. Actual salary will be 80% of this salary (this position is pro rata at 4 days per week). Additional Information As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Generous leave entitlements including paid parental leave and leave loading Opportunities for internal mobility Health Safety and Wellbeing initiatives – on campus Gym facilities Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. How to apply Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the “About you” above and the Position Description) Current curriculum vitae/resume including full contact details Applicants must have Australian working rights. Sponsorship is not available for this position, and successful candidates may be subject to a criminal history check. Previous applicants need not apply. For further information specifically about this role, please contact Ms Susan Schwab, Coordinator, Administration and Systems, via [email protected] Closing date: Sunday 2nd August 2026 at 11:59 AEST. All applications are to be submitted online. Primary Location (Campus): Gold Coast Employment Type: Part Time Department ID: Student Wellbeing and Accessibility - SSN Appointment Type: Continuing Contingent

Responsibilities

Provide high-level administrative support and manage client bookings for the Student Wellbeing & Accessibility team. Handle billings, financial reconciliation, and serve as the first point of contact for students and staff.