The successful applicant would be required to do a mix of morning and evening shifts with morning shifts starting at 08.00 and evening shifts finishing at 18.30.

ROLE SUMMARY

To provide an efficient, helpful and friendly point of contact for patients and visitors and act as a focal point of communication between patients, doctors and other clinical staff

KEY RESPONSIBILITIES

• Ensure an effective and efficient reception service is provided to patients and all other visitors to the practice
• Process appointment requests for the day and future appointments from patients by telephone and in person, ensuring that appointments are booked with the most appropriate clinician
• Deal with visit requests ensuring accurate recording of all relevant information
• Take general enquiries and telephone messages, passing them accurately and swiftly to the correct recipient
• Undertake a variety of clerical duties as determined by need and competency; for example, sickness absence certificates, recalling patients for clinics, scanning letters on to the computer system, adding patient data on to records, processing new registrations etc.
• Keeping the Reception and waiting area neat, tidy and stocked
• Ensuring daily, weekly and monthly reception administrative tasks are completed in a timely manner
• Help and support colleagues as required, including cover for annual leave and sickness
• Effectively manage own time, workload and resources
• To assist in the cancellation of surgeries due to sickness etc by contacting patients by letter or telephone
• Any other duties as required by the Reception Supervisor or the Practice Manager

OTHER DUTIES

The post holder may, from time to time, be asked to undertake other reasonable duties, with appropriate training and it is expected that agreement to this will not be unreasonably withheld.