POSITION: PART-TIME SENIOR MEDICAL RECEPTIONIST

Location: Blue Shield Family General Practice
Job Type: Part-Time (minimum 3 weekday shifts, with flexibility for additional coverage)
Blue Shield Family General Practice is a well-established, accredited clinic that prides itself on delivering personalized, holistic healthcare. We are looking for an experienced and proactive Senior Medical Receptionist to join our dynamic team. This role is crucial to maintaining the smooth and efficient operation of our practice.

ABOUT US

Blue Shield Family General Practice is a respected healthcare provider in the Kogarah community, offering comprehensive primary care services to patients of all ages. We are dedicated to delivering the highest quality of care and ensuring a positive experience for our patients. Our team is committed to creating a supportive and collaborative work environment, where employees can thrive and grow.

The successful candidate will be:

• A confident, proactive problem-solver who thrives in a busy environment and can anticipate the needs of both patients and the practice.
• A quick thinker who takes initiative and excels at managing multiple tasks efficiently.
• An excellent communicator with a warm, professional phone manner and strong interpersonal skills.
• Adept at handling complex situations with grace and composure, especially under pressure.
• Detail-oriented with an ability to follow procedures while seeking opportunities to improve daily operations.
• Skilled in technology, particularly clinical software, and can confidently troubleshoot basic IT issues

WHAT YOU’LL BE DOING

• Greet and welcome patients, ensuring a positive first impression of our practice
• Schedule appointments and manage the reception diary to optimise efficiency
• Process patient registrations, maintain accurate medical records, and update patient information
• Handle telephone enquiries, transfer calls, and take messages in a professional manner
• Prepare and organise consulting rooms for medical practitioners
• Assist with billing, Medicare claims, and other financial administration tasks
• Provide general administrative support to the practice as required.

KEY RESPONSIBILITIES:

The successful candidate will be:

• A confident, proactive problem-solver who thrives in a busy environment and can anticipate the needs of both patients and the practice.
• A quick thinker who takes initiative and excels at managing multiple tasks efficiently.
• An excellent communicator with a warm, professional phone manner and strong interpersonal skills.
• Adept at handling complex situations with grace and composure, especially under pressure.
• Detail-oriented with an ability to follow procedures while seeking opportunities to improve daily operations.
• Skilled in technology, particularly clinical software, and can confidently troubleshoot basic IT issues.