Hingham Surgery has an opportunity for an enthusiastic and proactive person to join our team - 24-30 hours per week over 3/4 days.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
In addition to salary (dependent on experience), you will also be enrolled on to the NHS Pension Scheme. There is 5 weeks annual leave plus Bank Holidays pro rata. Training and ongoing development support the role.
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: No less than 24 per week

Benefits:

• Company pension
• On-site parking

Work Location: In perso

• Greeting and directing all patients.
• Making appointments.
• Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records