MEDICAL RECEPTIONIST

We have an opportunity to join our reception team at the Homewell Practice.
Our practice and the demand for GP services has grown over the last 2 years, and this means we are substantially growing our team.
We have one vacancy to work approximately 30 hours per week to join our reception family.
We are looking for a flexible, reliable and loyal person who is adaptable and will think of this opportunity as a career. Someone who loves to learn and loves to work in a busy environment would suit this role.
Working as a Medical Receptionist can be a challenging role so experience of working in a busy customer service role is essential and experience of working in a healthcare setting is desirable.
This is an extremely varied role, and no day will ever be the same. This is a role that will not be learnt in a day, and we are looking for someone who will see this as a challenge that they can conquer. Full training will be given.

BRIEF JOB DESCRIPTION

The post holder will undertake a variety of reception and administrative duties to assist in the smooth running of the practice. You will have a positive and friendly image towards patients and other visitors, either in person or via the telephone. The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

EXPERIENCE

· Experience of customer service in a healthcare setting or other busy customer service roles
· Good experience of working in a team
· Solid previous office experience and administration experience
· Excellent IT skills
· Experience of IT within a medical environment
· Experience of General Practice

SKILLS

· Good communication skills (both written and oral)
· Good telephone manner and keyboard skills
· The ability to listen and follow instruction
· Problem solving
· Medical terminology (desirable)
· Interpersonal skills
· Ability to lead and engage with others
· Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
· Used to working under pressure and to tight deadlines
· Adaptable to quick changes
· Confident, organised and able to make decisions quickly
Job Types: Part-time, Permanent
Pay: £12.21 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Application deadline: 10/08/2025
Reference ID: Medical Receptionis

ROLE SPECIFICATION

· The role is based on shift work between 07:30 – 19:00 Monday to Friday
· Must be flexible to work between 07.30 – 19.00
· 4 weeks’ notice will be given for all shifts
· Occasional Saturday work
· This is a permanent contract

DUTIES INCLUDE, BUT ARE NOT LIMITED TO

· Answering calls from patients and healthcare agencies
· Patient administration including, registrations, deductions, change of address
· Processing of patient information from secondary care and other healthcare agencies
· Completion of various administrative tasks as directed by clinicians and leadership team
· Arriving patients and visitors into the building in a safe and polite way