JOB SUMMARY

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Experience:

• Primary care: 1 year (preferred)
• SystmOne: 1 year (preferred

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Maintaining and monitoring the practice appointment system including booking and amending appointments
2. Process personal, telephone and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
4. Signpost patients to the correct service
5. Manage all queries as necessary in an efficient manner
6. Initiating contact with and responding to, requests from patients, team members and external agencies
7. Support all clinical staff with general tasks as requested
8. Photocopy documentation as required
9. Ensure all filing is up to date and accurate
10. Ensure potential new patients meet appropriate practice criteria
11. Data entry of new and temporary registrations and relevant patient information as required
12. Timely processing of new patient acceptances
13. As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently
14. Processing of electronic blood results on a daily basis
15. Ensure all mail is distributed to the administration team
16. Input data into the patient’s healthcare records as necessary
17. Read code data on the clinical system
18. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
19. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
20. Handling of cash and recording of private fees in the cash book
21. Carry out system searches as requested
22. Support administrative staff, providing cover during staff absences
23. Chaperoning
24. Ordering and monitoring of stationery supplies
25. Monitor and maintain the reception area and notice boards
26. Maintain a clean, tidy, effective working area at all times
27. Ensure the reception and waiting room areas are clean and tidy and presentable at all times
28. Complete opening and closing procedures in accordance with the duty rota
29. Partake in audit as directed by the audit lead

Work Remotely

• No

Job Types: Part-time, Permanent
Pay: From £12.50 per hour
Expected hours: 21.5 per week

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• On-site parking

Experience:

• Primary care: 1 year (preferred)
• SystmOne: 1 year (preferred)

Work Location: In perso