About this role
Are you ready to be part of one of the most crucial roles in a radiology clinic? Are you IMED Launceston’s next experienced and friendly face that greets patients, schedules appointments, and ensures our clinic runs smoothly? We’re thrilled to offer you the chance to make a difference in healthcare. As a Senior IMED Radiology Medical Receptionist, you’ll be at the heart of our patient experience, creating a warm and welcoming environment.
We currently seeking an Experienced Senior Medical Receptionist to join the team on a Full-time permanent basis, working rotating shifts, Monday to Friday between 6.45am to 9pm. This role will be working in a crucial front facing position. You will be rostered to work across our Launceston clinics, which will give you variety with the work that you do and the team that you will work alongside.

ABOUT US:

I-MED Radiology Network’s team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.

DIVERSITY AND INCLUSION

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.
If this role stands out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless as you may just bring something to I-MED that we are looking for.

Qualifications and Skills:

• Previous medical receptionist /administration experience required
• Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations
• Ability to work in a fast-paced environment and learn quickly with one on one support from an experienced tutor through the first 2-4 weeks of your employment
• Customer service experience
• You’ll be flexible working autonomously and in a team environment
• You will have a ‘can do’ attitude and chip in to support your tea

AS A SENIOR MEDICAL RECEPTIONIST, YOUR RESPONSIBILITIES WILL INCLUDE:

Patient Interaction:

• Greet patients and other callers professionally and courteously and always with a smile.
• Assist patients with appointment scheduling.

Administrative Tasks:

• Manage medical records confidentially and efficiently.
• Process patient payments (cash, Eftpos, direct billing).
• Invoice Medicare, Private Health Funds, TAC, DVA and Workcover.
• Handle internal emails and inquiries.
• Maintain a tidy reception waiting area.

Collaboration:

• Work autonomously and as part of a team.
• Communicate with referring doctors and hospital staff courteously.
• Fill in the roster when staff are on annual or sick leave.
• Ensure accurate storage and retrieval of patient and practice records.

Confidentiality:

• Maintain patient personal and financial information confidentiality.
• Complete recalls and follow privacy protocols.

Qualifications and Skills:

• Previous medical receptionist /administration experience required
• Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations
• Ability to work in a fast-paced environment and learn quickly with one on one support from an experienced tutor through the first 2-4 weeks of your employment
• Customer service experience
• You’ll be flexible working autonomously and in a team environment
• You will have a ‘can do’ attitude and chip in to support your team